Shipping and Returns

SHIPPING TERMS

Quarantine Terms

In our continuing support for Asian contemporary artists, our online shop remains open for orders. We will proceed with deliveries as soon as enhanced community quarantine is lifted (or until further government announcements) in Metro Manila.


Order and Shipping Confirmation

Upon successful order placement, you will be sent an email confirmation by our team. It will include the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.,)
  • Order Summary
  • Order Status
  • Shipping Method
  • Payment Method

Please make sure all information on the sheet is correct most especially the shipping address as we will be unable to redirect the artworks once they are en route. Shipping of items vary depending on production. You may expect the artworks to arrive within 2-7 business days for processing and shipping. Once the order is prepared for shipment, you will be receiving a shipment confirmation email with the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.,)
  • Order Summary
  • Tracking Number
  • Payment Method


Where We Ship

We offer local (Philippines) at varied costs depending on the size and weight of the package and its location. Fees can be seen upon checkout.

International shipping will be available soon.

Shipping of orders takes 3-5 working days.*

*For the soft launch, we ask for your patience as it may take until 7 days to deliver orders.


Value Added Tax

Applicable sales tax shall be charged where it is applicable. They are calculated according to the shipping destination and will be itemized on the order summary of the email confirmation we will send upon successful checkout.


RETURN POLICIES

Returns of artworks vary with each piece.

You shall be responsible for the costs of return shipping and must include original packaging. You are also required to pay for shipping insurance, if available.


NOTICE OF RETURN OF ARTWORKS

All artworks are eligible for returns given that Cartellino was notified 24 hours within its receipt. To send a notification, kindly send an email to cartellino@gmail.com with the following information:

  • Order Number
  • Shipping ID or Tracking Number
  • Artwork Details (Title, Artist, Size, and Medium)
  • A Digital Photo of the Artwork

You will receive an email from Cartellino with an update and steps on how to proceed. Once the notice is confirmed by Cartellino, the items shall be shipped within 48 hours to this address:

ADDRESS
ADDRESS
ADDRESS

Payment made for the returned artwork will be credited to your account for future purchases. For quick access, return policy for each artwork is indicated on the artwork page.


CONTACT INFORMATION

If you have any questions about these Shipping Terms or Return Policy, kindly send us an email at cartellino@gmail.com.