Order and Shipping Confirmation

Upon successful order placement, you will be sent an email confirmation by our team with the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.)
  • Order Summary
  • Order Status
  • Shipping Method
  • Payment Method

Please make sure all information on the sheet is correct, most especially the shipping address as we will be unable to redirect the artworks once they are en route. Shipping of items vary depending on production. You may expect the artworks to arrive within 2-14 business days after processing and shipping. Once the order is prepared for shipment, you will receive a shipment confirmation email with the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.)
  • Order Summary
  • Tracking Number
  • Payment Method

Where We Ship

We offer local (Philippines) at varied costs depending on the size of the package and its location. Fees can be seen upon checkout.

Value Added Tax

Applicable sales tax shall be charged where it is applicable. They are calculated according to the shipping destination and will be itemized on the order summary of the email confirmation we will send upon successful checkout.

For First Edition

All the above apply for First Edition: Artist Print Cooperative. As the project is Print on Demand, please allow 2 - 4 weeks after a successful order placement for the print to be delivered to you. Within that timeframe, we shall have the print signed, framed (if availed), and lovingly packaged before shipping it out.



Returns of artworks vary with each piece. First Edition prints are not eligible for return.

You shall be responsible for the costs of return shipping and must include original packaging. You are also required to pay for shipping insurance, if available.



All original artworks and objects are eligible for returns given that Cartellino was notified 24 hours within its receipt. To send a notification, kindly send an email to with the following information:

  • Order Number
  • Shipping ID or Tracking Number
  • Artwork Details (Title, Artist, Size, and Medium)
  • A Digital Photo of the Artwork

You will receive an email from Cartellino with an update and steps on how to proceed. Once the notice is confirmed by Cartellino, the items shall be shipped within 48 hours to the address we'll send you.

Payment made for the returned artwork will be credited to your account for future purchases. For quick access, return policy for each artwork is indicated on the artwork page.



If you have any questions about these Shipping Terms or Return Policy, kindly send us an email at