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SHIPPING TERMS



Order and Shipping Confirmation


Upon successful order placement, you will be sent an email confirmation by our team with the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.)
  • Order Summary
  • Order Status
  • Shipping Method
  • Payment Method


Please make sure all information on the sheet is correct, most especially the shipping address; we will be unable to redirect the artworks once they are en route. Shipping of items vary depending on production. Unless otherwise stated in the product description, you may expect the artworks to arrive within 2 - 3 weeks after processing. Once the order is prepared for shipment, you will receive a shipment confirmation email with the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.)
  • Order Summary
  • Tracking Number
  • Payment Method


Local Shipping

We offer local (Philippines) at varied costs depending on the size of the package and its location. Fees are calculated upon checkout.

International Shipping

Fill out the fields as normal. For telephone number, please use the one of your country.

For address, please input any local address (fictional ones work, too). Write your actual shipping address in the delivery notes.

For fees, we will send you a PayPal invoice with the calculated shipping deducted. We use DHL for international pick-up: rates may be anywhere between 80 to 200 USD, depending on the weight and volume of your order. For a more accurate estimate, kindly message us.

We pack and ship works securely and for safety, and we have them shipped directly to your indicated address, duties paid. We are open to cheaper options, but please take note of the succeeding section.

Special Shipping Arrangements

In the event of special shipping requests i.e. manual orders, the cost of shipping is subject to change and is not dependent on the initial estimated cost provided. This is due to the courier’s flexible and periodic change of fees. We advise that the client give room to this unavoidable changes in total shipping cost.


Insurance and Responsibility

We avail of the insurance only upon client request, to be declared to us as well in the delivery notes. We will message you afterward as to how to proceed.

We cannot take responsibility for any damage incurred during transit by a third-party courier. For artwork return eligibility, kindly see RETURN POLICIES.

Value Added Tax

Applicable sales tax shall be charged where it is applicable. They are calculated according to the shipping destination and will be itemized on the order summary of the email confirmation we will send upon successful checkout.


For Archival Prints

All the above apply for our archival prints. As it is print-on-demand, please allow 2 - 4 weeks after a successful order placement for the print to be delivered to you. Within that timeframe, we shall have the print signed, framed (if availed), and lovingly packaged before shipping it out.

 

RETURN, REFUND & CANCELLATION POLICIES


Only original artworks (e.g., paintings, sculptures, textiles, handmade and fine art prints) are eligible for return.
Archival prints, printed matter (publications), and art objects (our tote bags and scarves) are not.

You shall be responsible for the costs of return shipping and must include original packaging. You are also required to pay for shipping insurance, if available.

 

NOTICE OF RETURN OF ARTWORKS INCLUDING DAMAGED ITEMS FOR REPAIR OR CANCELLATION

Cartellino must be notified of your intent to return the artwork 24 hours within receipt. To send a notification, kindly send an email to cartellino@gmail.com with the following information:

  • Order Number
  • Shipping ID or Tracking Number, if any
  • Artwork Details (Title, Artist, Size, and Medium)
  • A Digital Photo of the Artwork
  • Reason for return

You will receive an email from Cartellino with an update and steps on how to proceed. Once the notice is confirmed by Cartellino, the items shall be shipped within 48 hours to the address we send you.


REFUND POLICY AND CANCELLATION

All transactions on the site are final; orders cannot be cancelled once a payment has been made.

We refund only for accidental payments, whether doubled or a misinput toward excess. In case of accidental payment, Client is bound to inform the Brand within 24 hours.

A change of mind is not a ground for cancellation of purchase.

After payment has been made, Client's failure to received the artwork without the fault of the Brand shall not be a ground for the cancellation of the purchase.

Payment made for the returned artwork will be credited to your account for future purchases.

Cancellation of the purchase not based on the above-mentioned circumstances shall not be allowed.


CONTACT INFORMATION

If you have any questions about these Shipping Terms or Return Policies, kindly send us an email at cartellino.art@gmail.com.