Shipping and Returns


Order and Shipping Confirmation

Upon successful order placement, You will receive an email confirmation from the team including the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.)
  • Order Summary
  • Order Status
  • Shipping Method
  • Payment Method

Please make sure all information on the sheet is correct, especially the shipping address, as we will be not be able to redirect the artworks once en route. The shipping of items varies depending on production. Once the order is processed and prepared for shipment, you will receive a shipment confirmation email with the following details:

  • Order Number
  • Customer Information (Name, Shipping Address, etc.,)
  • Order Summary
  • Tracking Number
  • Payment Method

Where We Ship

We offer local (Philippines) at varied costs depending on the package's size, weight, and location. Fees are seen upon checkout.
International shipping will be available soon.

*For the soft launch, we ask for your patience as it may take 5 - 14 days to deliver orders. This is subject to change in light of the pandemic.

Value Added Tax

Applicable sales tax shall be charged where applicable. This is calculated according to the shipping destination and will be itemized on the order summary of the email confirmation sent upon successful checkout.


Returns of artworks vary with each piece.

You shall be responsible for the costs of return shipping and must include original packaging. You are also required to pay for shipping insurance, if available.


All artworks are eligible for returns as long as Cartellino was notified within the 24 hours of your receipt. To send a notification, kindly send an email to with the following information:

  • Order Number
  • Shipping ID or Tracking Number
  • Artwork Details (Title, Artist, Size, and Medium)
  • A Digital Photo of the Artwork

You will receive an email from Cartellino with an update and steps on how to proceed. Once Cartellino confirms the notice, the items shall be shipped within 48 hours to this address:


Payment made for the returned artwork will be credited to your account for future purchases. For quick access, the return policy for each artwork is indicated on the artwork page.


If you have any questions about these Shipping Terms or Return Policy, kindly send us an email at