Upon successful order placement, You will receive an email confirmation from the team including the following details:
Please make sure all information on the sheet is correct, especially the shipping address, as we will be not be able to redirect the artworks once en route. The shipping of items varies depending on production. Once the order is processed and prepared for shipment, you will receive a shipment confirmation email with the following details:
We offer local (Philippines) at varied costs depending on the package's size, weight, and location. Fees are seen upon checkout.
International shipping will be available soon.
*For the soft launch, we ask for your patience as it may take 5 - 14 days to deliver orders. This is subject to change in light of the pandemic.
Applicable sales tax shall be charged where applicable. This is calculated according to the shipping destination and will be itemized on the order summary of the email confirmation sent upon successful checkout.
Returns of artworks vary with each piece.
You shall be responsible for the costs of return shipping and must include original packaging. You are also required to pay for shipping insurance, if available.
All artworks are eligible for returns as long as Cartellino was notified within the 24 hours of your receipt. To send a notification, kindly send an email to email@example.com with the following information:
You will receive an email from Cartellino with an update and steps on how to proceed. Once Cartellino confirms the notice, the items shall be shipped within 48 hours to this address:
Payment made for the returned artwork will be credited to your account for future purchases. For quick access, the return policy for each artwork is indicated on the artwork page.
If you have any questions about these Shipping Terms or Return Policy, kindly send us an email at firstname.lastname@example.org.